Business Minds Podcast

Episode 1: Philip Choban | Telios

February 19, 2020 Tim Grandjean Season 1 Episode 1
Business Minds Podcast
Episode 1: Philip Choban | Telios
Business Minds Podcast
Episode 1: Philip Choban | Telios
Feb 19, 2020 Season 1 Episode 1
Tim Grandjean

For the first-ever Business Minds Podcast episode, I was honored to have had the chance to interview Philip Choban, CEO of Romanian telemedicine company Telios. 
With the goal to improve access to healthcare in Romania, Telios provides an easy and fast way to get medical consultation and treatment recommendations from trained professionals via phone. The service includes a 48-hour check-up and - in collaboration with eDocAmerica - offers patients a second opinion in order to obtain assurance that a diagnosis or treatment is correct. 

Tune into this episode and hear about Philip's fascinating journey from growing up in Cleveland, Ohio to running a telemedicine company in Cluj, Romania. 

To find out more about Telios, visit 

Enjoy the episode!

Show Notes Transcript

For the first-ever Business Minds Podcast episode, I was honored to have had the chance to interview Philip Choban, CEO of Romanian telemedicine company Telios. 
With the goal to improve access to healthcare in Romania, Telios provides an easy and fast way to get medical consultation and treatment recommendations from trained professionals via phone. The service includes a 48-hour check-up and - in collaboration with eDocAmerica - offers patients a second opinion in order to obtain assurance that a diagnosis or treatment is correct. 

Tune into this episode and hear about Philip's fascinating journey from growing up in Cleveland, Ohio to running a telemedicine company in Cluj, Romania. 

To find out more about Telios, visit 

Enjoy the episode!

spk_0:   0:03
Welcome to the business minds Podcast your destination for insightful interviews with founders, creators and business leaders. Learn how to use a talent for my ideas. Taken champion industry. Bring about positive change. Simply enable you to do something you're passionate about. What does that your own journey? Listen to the business minds podcast on sound club and get the inspiration and motivation you need to succeed. I'm happy to introduce my first ever guessed to this very knew, not even quite finished podcast. Yet his name is Philip Children. He grew up in the United States and studied business in both Cleveland and Florida, and has worked and lived in Indonesia, Hong Kong, India and now Romania. He's the founder and CEO, medical consultation and healthcare company Tellus and the director off the Caregivers Education Initiative. He's also the ambassador in Romania for the Purple Angel Dementia Organization and is a certified dementia regular to summarize very extraordinary human being an absolute delight to talk to. And I'm very happy to welcome him as my very first guest to the podcast. Please welcome Mr Philip. Jovan. Thank you,

spk_1:   1:16
Tim. I appreciate this. And wow, this is your really your very 1st 1

spk_0:   1:21
It's my very 1st 1 It's an

spk_1:   1:22
honor for me also. Then it was anyhow, but this makes it even more special.

spk_0:   1:28
That's I'm glad together. No, I I was not expecting you to agree so quickly, because when I thought about doing this, I was a little bit okay. I wanted to ask you, and then I thought, Okay, I have to give this whole 10 minute pitch. Maybe. And then he will ask me all these questions. And then I just came up to you and you said, Sure, I'm doing it. I'm glad. So

spk_1:   1:53
instead of a 10 minute pitch, it was 32nd

spk_0:   1:55
with 32nd pitch. Good. No, but so happy that you agreed to do this. And when I had the idea for the spot cares, I wanted to do something. Where can motivate inspire freelancers? People that want to start their own project on business, maybe just share some stories about, you know, talking to founders and business people about their journey, what they have accomplished, and also the challenges, the things they've experienced, and maybe give them an idea off. What happening when you do try to do it on your own. Do something for your own. And that is not always easy, but it can be very rewarding. And yeah, just to give him also advice, some tools to go out there and do their own thing. So this is why I want to talk to founders, freelancers, people that created their own path, so to say, and just share your story and hopefully inspire some people out there to do it themselves as well. So thanks again for doing this. And maybe you can give a little bit of introduction background to yourself. How did it start? What's the beginning? Where did you grow up? All of these things. Okay. Wow. Difficult questions. Answer. No, no, actually, pretty. Some of Sonny's. Okay, Okay. You're starting easy, and it's going to get

spk_1:   3:25
more difficult, all right? You wanted this. Can you wanted this candid. So that's how it's going to be any. I was born in the states 1950 actually saw. I'm probably the oldest guessed that you're gonna have for at least a while. Who knows? Who knows? That's true. All right. I'm, um, Romanian by heritage. My grand parents were born here, immigrated to the States around the 1900 era, all from different parts of the country. My parents were born in the States, and I was one of three boys.

spk_0:   4:08
So older brothers,

spk_1:   4:09
two older brothers. I'm the youngest one. All right. I'm the only one that ever came back to remain your Romanian, the only one since my grand parents immigrated that ever came back. Including my parents or uncles or aunts or somebody at that time. Everything so said I grew up in Cleveland, Ohio. I was a middle class kid, but the difference in my upbringing was that my father was in his own business, that my granddad actually began.

spk_0:   4:45
OK, what? What kind of his

spk_1:   4:46
hand? It was a janitorial company.

spk_0:   4:48
Okay, It was a Cleveland area

spk_1:   4:51
Cleveland area Chi Aga County area surrounding areas. So actually, I started working with him when I was 10.

spk_0:   4:59
Okay, so when you attend

spk_1:   5:02
during my weekends not being in school, he'd wake me up six oclock in the morning. Come on, let's go out. And we have a restaurant to clean or a kitchen to clean or ah, house to change the screens and the storms on back end. There didn't exist. Thermal panes with screens or anything. It was things you had to change. Everything. You being from Germany, I figure you probably know a lot of these things.

spk_0:   5:27
Well, maybe No, not that much, but a little bit at least. Yeah.

spk_1:   5:32
Okay. Anyhow, so I started the work for him at the age of 10. So the work ethic was kind of instilled in me when I was relatively young. Crazy, though. Yeah, you know, there was that. That was how we got her school lunch money. Everything was we had the work for it.

spk_0:   5:50
What do you think this is possible today? Like having 10 year olds work. And even if it's a you know, you know, be

spk_1:   5:57
enough in a family business? Absolutely. Yeah. All right. I think if you have a 10 year old working outside, somebody would probably say you're trying to exploit them. Are any of those things? But if it's a family business, you learn that if you don't work, you don't eat

spk_0:   6:14
right. And I think that's a lot off people that they grow up in, like, you know, families that own a business. Probably learn at a young age like you said. But I'm wondering if this the same thing would apply to I mean, meeting from Germany. I'm thinking, Could we do this kind of thing? Or is this even happening that people but their kids, the word, like, 10 years old or if it's illegal still, even if it's a business, I don't care. I

spk_1:   6:42
don't I don't know. I think if you put somebody on a payroll Yes. OK, But if you're if you're working for your dad, you're going out. And you Are you working for your uncle? Your answer in a family business. All right. We I grew up like that, all right? And my father, my uncles, my granddad, they all had their own type of businesses back then. So the work ethic being a middle class kid in the States, especially in the 19 fifties, Waas if you learn the work. If you wanted a bicycle if you wanted, uh, lunch money. If you wanted to do this, you learned toe work. So along with this, I had a paper route. I delivered papers on and, uh, made a little bit of money from that and everything. So no, it was it was actually was a cool child. Okay.

spk_0:   7:39
Yeah. How was that for you to kind of just start working early was that

spk_1:   7:44
it wasn't really anything different because it wasn't anything that was out of the ordinary back that okay? Because even at home, we had chores, wash their own dishes, cut the lawn, clean up whatever.

spk_0:   7:59
Just help around the house. Just help

spk_1:   8:00
her on the house. Okay? That was part of what we were told what to do. Our parents were our parents were good parents. My parents were terrific parents and that, but they taught us young that if you want something in life, you work for it.

spk_0:   8:17
Okay? It's it's lesson to learn. Early on

spk_1:   8:20
lesson to learn. My grandfather was one of the biggest influences in my life. My grandfather on my dad's side started the janitorial company. And while my father was growing up, owned a number of restaurants and small bars and things and actually owned the first professional baseball team in Cleveland.

spk_0:   8:44
Wow. Which is that? Is that the Indians? No, no,

spk_1:   8:47
no, no. It was called the job in bills. Actually, it was well before that time while, but we still have pictures of him and the team and everything. He was a guy two meters tall. Huge. It was. He was a character. I had loved him a lot. And he's the one that geared me towards say toward you can do what you want. Your life, man. Move forward and don't look back. I was an average kid. Average in school, average in grades. I went to public school. Had no intention on even going to university when I was done with school.

spk_0:   9:32
So what did you want to do? Like when? When you went to

spk_1:   9:34
school in high school? I really don't know. In fact, I still don't really know what I wanted. Dio. Okay, I'm still trying to figure it out. OK, What I really want to do? No, but it's been a fun ride. Yeah, with this. No, I really didn't know. When I got out of high school, I had no plans on going Teoh University and I got a job with my first job out of high school was actually with the electric utility company, all right. And I was I was in kind of an electrician's, but I was in the media ring area meters that air on homes and everything we did the ones on homes and industrial and everything. So I learned how toe test those systems out and everything and actually found out that. Wow, I guess I'm not so stupid, for one thing, because it was one of the highest jobs within the company back then, All right. And, uh, this was at the height of the Vietnam War also. So rather than face the draft, I joined Navy. You did OK. And they sent me to communication school, which is combining. It's about it was called communications training. But it encompassed a lot more things that any how I turned out to be number one in my class, which was like, a huge surprise. Okay, I really mean a huge surprise.

spk_0:   11:07
You didn't didn't anticipate this. You No,

spk_1:   11:10
no, no. It was a huge surprise. Yeah, Okay. I was number one in the class of being number one had its privileges and everything. And but beyond that, that's what told me when I got done with the military. That's what kind of drove me and said maybe I should go to university.

spk_0:   11:27
Okay, so that motivated you to take that step and actually got motivated

spk_1:   11:31
me to take the step. Plus the company that I was working for and the military actually paid for school toe well and, as you know in the state's school, is expensive is that it's not like it is here. And the kids. The students here are so lucky that if they qualify and most of them do they get a free ride.

spk_0:   11:53
Yeah, it's the same in Germany as well. Okay, I think there's a couple 100 euros a semester. You have to pay depending on where you are, that's it. You can see it's a completely different there. It's a different system, right? It's also, I mean, it's way more expensive. But also, I would argue the quality of teaching is higher as well. What you say so or what you say. It's, you know, colleges Romania or Germany or anything, but I really have nothing

spk_1:   12:21
to compare it. Teoh. I've sat in on some of the classes here, and Justus in the States. You run across good and bad professors was true. Anywhere you go, I think teaching is ah, passion. And if you have it, you do a good job on it. And if you don't, you really don't care. And that

spk_0:   12:43
you could be the best school ever. But if you have a teacher's that

spk_1:   12:46
exactly exactly depression. Exactly. So so anyhow, I ended up working and going to night school.

spk_0:   12:56
So you went to call it sport tonight? I

spk_1:   13:00
want the university. I work during the day and I went to school at night.

spk_0:   13:04
Continue to work at the company before. Yes. Yes. OK, so in the metering business, Yes, yes, yes. So that kind of

spk_1:   13:12
continued in that with and then I got done with school, and I started my first job, actually, as an accountant, right out of university, right out of university.

spk_0:   13:24
That wasn't even still

spk_1:   13:26
it was Cleveland. Okay, Still okay. I started Jabba's and accountant with a company and specialized in in, uh, actually company taxes and met a guy met a gentleman there. There was an industrial engineer in plastics and he was running a plastics plant, and he enticed me into trying it out. Right. So I I quit my job

spk_0:   13:53
And was that feeling well scared for you to do that? I was a little bit

spk_1:   13:58
afraid, but that I really didn't care. Yeah, it was kind of fun to do everything. So So that started me on my entrepreneurial journey. Let's call it like that.

spk_0:   14:12
So that's kind of the milestone

spk_1:   14:14
that Yeah, that was the milestone that started me on the entrepreneurial journey and started me with thinking that why should I work for anybody? If I'm going to make a mistake, I'll make it myself and I'll pay for it,

spk_0:   14:28
right? Yeah, you'll be the one to blame. Exact. What was that? That train of thought just happened. Or, you know, that you have, like, certain experiences that make you saying Okay, I could do this on my own or

spk_1:   14:40
looking at my father looking, looking at my granddad, looking at the people around me like that that had done it in the past. And although my father worked hard very, very hard, it was also his time. And when he wanted, when he wanted to take time off, he did, and he was running his own show, and I kind of like I like that idea. It was nice.

spk_0:   15:04
It's great, but it's not to be mistaken with from what I hear like when I tell people that I'm freelancing. They think it's, you know, I mean, yes, you are flexible with your time, but you still work for people or for your own business. So you still have to put in the work at any given time. So it's not quiet. I feel that lifestyle that's promoted mostly, I think. But I don't know how you think I feel about it. I mean, you know, some people think it's freelancer means free time makes basically no friend of

spk_1:   15:37
freelancing entrepreneur ing consulting fact that the big joke in in the state still is when somebody asks you and what do you do? And you say I'm a consultant, they say, Oh, you don't have a job then,

spk_0:   15:54
okay? And it is probably the same thing. Is freelancer also and

spk_1:   15:59
say, I'm a freelancer and they'll say, Oh, you don't have a job that Yeah, yeah, unemployed. But yeah,

spk_0:   16:06
another way of thinking.

spk_1:   16:07
But that that that has changed throughout the years. Dramatically. It's changed for your age group in particular. Now that it's not look down on when I was looking for a career, okay, and you're seeing the same trend here now a little bit Also, you're seeing the masters of business courses. Come up here. Everybody's going. Everybody wants an M B A everybody. Ah, lot of people have PhDs would whatever those are worth now, right and things. Okay. And I think that's like it was in in the States 40 years ago. All right, if you didn't have an MBA, you didn't advance. Yes, is quickly.

spk_0:   16:53
There was a certain half. There was just So I have to go. There was a

spk_1:   16:56
certain path. Exactly.

spk_0:   16:58
And it's also, I think, I think maybe the United States are a little bit ahead in that regard, even like Germany, where I'm from because I have to explain my parents still what I'm doing and they don't really get it. Or when I told him that I'm doing this, they were less skeptical. And why don't you, you know, work at this company and stuff like that. So which is understandable. I mean, they don't just want do you, you know you to do well, but it's a different era.

spk_1:   17:25
Exactly. Well, see your parents, my parents. Let's say, although my father was entrepreneurial, let's say most of my friends and everything their parents had regular jobs. And back then you started with the company and you worked through them for them for 40 years. And you took a pension and you died. Okay, that was you know that that was basically it then. That's probably what your parents may have expected.

spk_0:   17:57
My dad experiences this exact thing. He's been a positive, English trained, trained driver train conductor. He has been doing that job for think 35 years about and it's never done. I mean, he's Yeah, he's never worked anywhere else. Amazing. So and he's gonna exactly so he's gonna I don't know what their five years retire, and then that's it. So you will be working there for 40 years old. Four years, so

spk_1:   18:25
exit. Exactly. So anyhow, thus started my entrepreneurial career. Okay, the plastics company was the beginning. Then, after I had experience in there, I began working with investment bankers. Well, that's a tongue and, well, I I was syndicating real estate back that it was this was the thing to package real estate and sell it on to investors everything. Then I had an opportunity to go to Ah, Hong Kong.

spk_0:   19:01
Okay, so then you,

spk_1:   19:02
that's that's basically what took me to Hong Kong was actually real estate deal.

spk_0:   19:08
So how was it? So you've got the deal to work for a realistic company for investment company? No, I was

spk_1:   19:14
a I was an independent consultant, adviser, broker. I had my licenses for stocks bonds for anything back then also.

spk_0:   19:26
So what did you went to get those licenses? I just I studied. And besides, going to university like after After after university, after universally got these licenses. And so

spk_1:   19:38
I took those. And those were actually occur to see of a company called Dean Witter, which is now part of JP Morgan. They let me do everything freelance

spk_0:   19:50
however you like. It is late twenties. Plate weighs okay. Late twenties. So

spk_1:   19:55
then, yeah, everything. So that then I said the early eighties, I had a chance to go to Hong Kong and I took that. And I kind of liked it there. So only there actually total from 89 years in Hong Kong.

spk_0:   20:13
This squad, sometime 89 years there. So you speak so mandarins. Mandarin, Mandarin. You still speak it a little

spk_1:   20:22
bit? I I've lost a lot of that. I don't use it. You lose it. But I have a daughter that's half our Chinese, that speaks it well and I'm proud of her. And she's She's a lot like her dad, so I'm very difficult to put up with and thin and vice

spk_0:   20:42
a versa times So she is she here, then are in California in California,

spk_1:   20:49
California She's, I'd like I'd like to see her come here eventually, but well, see, it's her life. Yes, she's 29 it's her life now, right? Whatever she wants it,

spk_0:   21:01
whatever she wants to do,

spk_1:   21:02
everything. So anyhow, going to Hong Kong opened my eyes to a number of different things because Hong Kong was trade center of the world back then, and it was easy to actually started business and everything. So during that time, I tried a lot of different things. I made money, lost, money, made money, lost money

spk_0:   21:26
goes up and down.

spk_1:   21:27
Okay. Up and down, up and down. Everything actually put one of the first Chinese American joint ventures together in rare Earths.

spk_0:   21:37
So you apartments with someone Dan, a

spk_1:   21:40
partner with the company in China. We started the company and the States, and then I stepped out of it. And eventually company was sold. Teoh Stateside Company.

spk_0:   21:53
And you were trading rare Earth.

spk_1:   21:55
Rare earths. Do you know you have? You know

spk_0:   21:58
what they are way used them in these little exactly, very important. Exactly. Yeah,

spk_1:   22:05
exact. That was actually in the mid eighties.

spk_0:   22:08
Mid eighties. Okay, Probably quite some experiences that you get gathered over there right doing this time?

spk_1:   22:14
Yeah, I tried, actually, The rare earth. We were making furniture and Taiwan back then at the same time, and we were selling that to, um, American Express.

spk_0:   22:28
So it's like import export kind of business. Yeah.

spk_1:   22:31
Yeah, it was true. Trading. It's

spk_0:   22:33
got Yeah. Okay. And one work, some kind of like doing this time. We were standing out there for you. Like some experiences you felt like, OK, this is really you remember this Still

spk_1:   22:43
I was a kid in my thirties and it was just a thrill. Yeah, because you'd be doing this and it was fun. It was fun. And I got to travel and everything. So from Hong Kong, Indonesia, Kuala Lumpur, Indonesia, we manufactured latex gloves

spk_0:   23:02
in the medical gloves so that by the time you had your business sold home already and moved over to Indonesia. Or was that at the same time? Same time, back and forth. Okay. What? Some what other ventures back

spk_1:   23:17
and forth. So spending time in Hong Kong, Indonesia, Kuala Lumpur. And then right after the Romanian Revolution, I came back here.

spk_0:   23:27
Exactly. So you came here in early early 1919 90 1990. And to explore yours, explore my hair,

spk_1:   23:36
explore my heritage. Exactly.

spk_0:   23:38
So how was that for you? Explore your heritage.

spk_1:   23:41
Actually, when I first got here, I didn't know what I was exploring. Because right after the revolution things were chaotic. Change wasn't really coming. It was happening. But in a more abrupt form, right? All right. Nowadays changes happening, but it's happening slowly. Back then, changes were more abrupt. For instance, when I flew in, the runway was filled with with tanks and military guards and everything. And so it was a different

spk_0:   24:13
intimidating. It was a different experience. So was that in the clues area? I don't know what I was being caressed Bucharest.

spk_1:   24:20
And actually the first business I had here in Romania was bringing in frozen chickens while in the States

spk_0:   24:31
that business come about can frozen

spk_1:   24:34
people needed food.

spk_0:   24:35
Yes, but then you took it upon yourself to kind of you came up with the idea to do this. Or did someone just

spk_1:   24:43
don't even remember? Actually, somebody approached me. Yeah, and said Food Said what? You know, America is known for huge chicken legs and barbecue, chicken barbecue, chicken quarters and everything. So I started to bring in containers of chicken and sold them here for was interesting time back then because you sold things for cash Romanian lei, which wasn't convertible. So you'd have to convert it on the black market really well and end up with Lida Sterling French, Frank's Swiss Franks, Deutschmarks, whatever you could end up up with and then leaving basically with a suitcase of cash.

spk_0:   25:30
But you also you you brought a cash to these geese trading areas and you didn't change money then and then on the streets, on the streets, on the streets. Okay, crazy crazy times.

spk_1:   25:43
And then I met some guys in Bucuresti that we actually got together with, and I was part of their company, which was in medical services, printing alive a lot of different things. And that's where I met uh, actually my best friend, Albion. Okay? And he he's our doctor. And tell Leo's

spk_0:   26:06
Okay? Also, so is one of the doctors that works, that he's a chief. He's a chief. Okay, Okay.

spk_1:   26:15
Him and I have been friends together for 27 years.

spk_0:   26:18
Well, that's quite that's quite some time, okay? Yeah.

spk_1:   26:21
And he's with me. So anyhow, what happened then is I was doing chickens and I got involved in some other things here. Pharmaceuticals, things of that sort back back then. Then I met my wife inclusion here. And that was in 1997.

spk_0:   26:41
So you've been living here already that

spk_1:   26:43
I I was going back and forth in the States and hear more time here, Less time in states because I had a daughter. Also, even though he's divorced, I had a daughter also. Yeah. Yeah. Okay, so it was It was more time here. Time bad, back and forth. A lot of a lot of jet planes back then.

spk_0:   27:04
Yes, you could imagine. OK, so a lot of trouble.

spk_1:   27:08
So I'm I met my wife here, and I took it back to the States. She liked that she didn't want to move back,

spk_0:   27:15
so she enjoyed it. She enjoyed it. And

spk_1:   27:17
she wanted to visit her sister in New York City. Sister had escaped, remain in 1985 for the Revolution, and she wanted to visit. So I took her back with me. I got her. She couldn't get a visa. I got her a visa to go, and I took her back to the States, and after a couple months there, she said, I like it here. I would really like to stay. So I said, The only way you can stay is we get married. Okay, so we were married. She went to nursing school. They're

spk_0:   27:49
in. But also Cleveland in Cleveland. Yeah,

spk_1:   27:52
Clea Clean. Because I I had a place there. Everything. So

spk_0:   27:55
it's what your natural,

spk_1:   27:57
natural place to go back to Exactly. So we went back and she went to nursing school. But in 2005 she began to have some memory difficulties. Took us a couple of years to die, knows that it was generating Alzheimer's form. So by 2008 she didn't know who I was anymore. She lost English skills, and every night she would ever bags packed by the doors, and I would say, Where you going? And she she would say Mom's house. But in the remain in Romania, in Romanian, Mom's house was here. Inclusion everything. So finally, in 2009 we picked up and we came back and basically I took care of her. So she passed away in 2015. But it was a full time job, and I have no regrets in in doing that. So during that time, I was involved in the in the States in funeral business and telemedicine and some other things and knowing the difficult time that I had here to get her a doctor here. Yeah, okay. Luckily, I had my friend

spk_0:   29:09
that you knew. Yes.

spk_1:   29:11
Okay, he helped me. He helped me out a lot. All right,

spk_0:   29:16
so he helped you. Basically navigating through navigate the system system.

spk_1:   29:20
Exactly. Without him, it would have been impossible. So after she passed away, I figured, Why not begin it here? And why not try and do something good for the people here? Because navigating the system here is a nightmare.

spk_0:   29:35
What's the what's the main challenges here? But when you say it's a nightmare, like what's the For instance,

spk_1:   29:40
let's take an example. Okay. Let let's take Chelios out of the picture. You don't feel good? You're gonna go to your family, doctor. All right? Your family doctor is gonna say, OK, you need to go see a neurologist. So you go to two. Neurologist? Next neurologist says says no, it's not me. You need to go to a your nose throat. He send you there? Your nose throat said no, It's not me. You need to go back to the neurologist.

spk_0:   30:08
So you're basically traveling from one doctor

spk_1:   30:11
traveling from one doctor to the next, and by the way, you have to. You have to keep track of your own files. You have to keep track records and everything because there's no systems or anything to really track that back. So that's when we decided to try. And I'm saying, Try to put it telemedicine company.

spk_0:   30:31
And that's when you found a Helios.

spk_1:   30:33
That's when I found it. Tell us.

spk_0:   30:35
And that's how many years ago.

spk_1:   30:37
Well, the fund, the founding of Chelios was actually in 2017 all right, but we didn't become active until this year because of soft. We designed our own software, everything way had opportunities to bring socked or from the States. But we didn't want to do that. We wanted Teoh design everything custom for the market here. Okay, But

spk_0:   31:03
that means that you already started that in the States. I was.

spk_1:   31:07
I was involved in a company in the States as a small stakeholder.

spk_0:   31:12
Okay, so you had the possibility to gain some experience. Yeah, and

spk_1:   31:17
our whole management team actually comes from the States is actually in the States.

spk_0:   31:24
Okay, They have an office, you have an office there, and the management team works from the States. And here is where you do the operations. Basically

spk_1:   31:32
operation and management and marketing everything to we have way. Have one gentlemen in the state said, that's an executive director. And he has probably 20 plus years experience, and we have a viene we have, ah, sales marketing guy in in the state said that was one of the company's and its more or less our sister company in the States. And he has 20 years experience. So we have the experience of the knowledge of a market that's mature and how it got there.

spk_0:   32:11
Right? So you're saying in the states telemedicine is already very well known. It's a mature market. People know what it is. They use it frequently as well. Or how does it look like in estate when it comes to telemedicine is used a lot, but it's used. It's a

spk_1:   32:27
$30 billion market now.

spk_0:   32:29
Okay? I didn't know that is crazy. So because I don't know if in Europe in general, I don't know. But I could imagine is it's still a new thing. Quite a new thing.

spk_1:   32:41
Eastern, Eastern Europe, Western Europe. No. Okay, UK No. UK has. It is part of the, um, national health care system. Their NHS has It is part of right, their package. Germany. You haven't now also. Okay, although on a on a minor scale,

spk_0:   33:02
I was going to say because I never really stumbled upon telemedicine before. I met you here, actually and heard of Julio's because I could imagine It's kind of, I don't know. You maybe don't really know what to expect from it. And but on the same time, we use the Google stuff all the time, Right? How you know I feel like this. What? What does it mean? And that's perfectly fine, right? We do this. No, no, no, it's not fun. Oh, fine, Matt Five. Because it says you're gonna die tomorrow. It's not from this point, but it's fine for us to do this right. But I feel like when maybe when it's about telemedicine, maybe people will have a little bits. They don't really know what to think about it. Like, is it really helping me or anything, right? Telemedicine

spk_1:   33:50
is not meant to have an immediate impact. All right? You're not going to know what telemedicine does. It gives a person more peace of mind and more control over their lives that taken either pick up the phone, get on line, speak with somebody across the phone or video, or get on line and have a question responded to where they don't have to go out, sit in traffic, sit on a boss, sit on a tram. Whatever. Go to go to a clinic, sit there for an hour and wait. Lose X times. Especially if you have kids.

spk_0:   34:28
Time is always valuable. Take you like a ticket to luggage through a journey. Okay, so how would I use the service? Like when I have something I don't know. I have some sort of a bruise or some sort of I don't know. I don't know what it is.

spk_1:   34:41
Okay, let's take an example. You're sitting here right now. We're talking with me, all right? And all of a sudden, you don't start to feel good, right? All right, So instead of saying All right, I'm gonna have to cut this interview for today and lose your time. His time. My time. Let's say we can say right now we can say, Let's take a 10 minute break. Okay? We take a 10 minute minute break, you can pick up the phone. You are a subscriber to us. You pick up the phone, you call our nurse call center, picks up, identifies you as a customer. Okay, They will go through a triage. Meaning triage means Where does it hurt? How much does it hurt? How do you feel? Basic questions about you doesn't exam If you feel how you feel where I have a fever, I'm sweating. My heart is pounding things of that sort. Everything okay? If she detects that, it's a matter. A medical emergency. She will tell you about 112 She says Okay, we will have our doctor call you back in X

spk_0:   35:52
minutes. Minutes. We're talking minutes, minutes talking

spk_1:   35:55
minutes. Okay. Or if you're busy. Now, let's say you want to continue with what we're doing,

spk_0:   36:01
right? You know, you can tell

spk_1:   36:04
her. All right. I want to set a time where the doctor calls me back. She'll say, Okay, one hour. Okay. And you'll say, Fine. The doctor will call you back, either at the prescribed time or within x minutes of your initial call. He will ask you questions. He will try and give you a diagnosis across the phone. If he conduce. Oh, it he will tell you. I think this is wrong. This is wrong. This is wrong. And he will tell you advice on what he thinks you should do. If he says no, I cannot resolve this. You will tell you. Do you have a clinic? If yes. Please go. If no, we will help you find.

spk_0:   36:45
But with clinic, it's You already talked about the specific doctor. You have to see you not talk about going to the family Doctor way

spk_1:   36:52
May be talking about a family doctor, depending if you're covered by private health plan for the state.

spk_0:   36:58
There is a difference there. Yeah, there's a

spk_1:   36:59
difference there. Okay, If you're only covered by the state, we can only send you to a family doctor, which should be yours. Because every family doctor has their own registry. And you can't basically go outside that private wise, you can go anywhere you want,

spk_0:   37:17
right? But then the benefit there's you already have a record of things that has been kind of. So you take that. We have

spk_1:   37:25
a record of questions and everything also. Exactly. If he can resolve it, he will across the fall. All right. And you recommend I recommend you take this. This this and this and this. We can't prescribe any drugs across the phone. It's not legal here yet. In time, it will be.

spk_0:   37:42
It will be possible.

spk_1:   37:43
It will be all right. So and then in two or three days time, our nurse call center will call you back and say, How do you feel? Is everything resolved? If not, would you like to speak again to a doctor? If there's if everything is resolved? How was your session? How was the doctor? How did he treat you? Are you satisfied. Would you rate the doctor, please? On a scale of 1 to 5. All right, because every year, at the end of the year, we actually take a look at how are doctors perform. And if our doctors don't perform well, they're gone.

spk_0:   38:21
Okay, so they have to constantly

spk_1:   38:23
We have rating scale where we have rate

spk_0:   38:25
rate. Those exact How many doctors do you have at the moment? 25. 25. Okay, that's quite so. You have different specialties and different. Yes. So depending on what you have

spk_1:   38:35
exact and connected to the right doctor, exactly. So that's the telephone portion of it. Then we have an online portion of it which in the states is very, very popular. I could imagine you online portion of it. Is this if you don't have a pressing question, something you want answered Now you can go online, and you can say you can say I want to ask a question, too. Generalist pediatrician. A number of specialists, including psychiatry, psychology, dentist, ophthalmology way. We have a number of specialties that you can actually type a question. Teoh. Dermatology, where you can actually take a picture if you have one kind of a sore Take a picture. You upload it and they will tell you what we think. Over they think of it. You can upload blood tests. You cannot load MRI's. You can upload documents that that we can actually double check on also. Okay, See? But then because that's actually a second opinion that we can give. And we have doctors here in Romania. We have doctors in Europe, and we have doctors in the states that work for some of the best clinics there. And with the nice part about this is they are Romanian trained. They went to school here, so we don't have to translate. Great. Yeah, a lot of the data.

spk_0:   39:59
That's good. That's very important. You send it

spk_1:   40:02
directly there, and we have a way of getting a response back.

spk_0:   40:07
But like so, if I get, you know, talk to a doctor on the phone and they collect some of the day, that is OK. This is kind of we think you have this issue, you know, go to this doctor. Then they will collect. They have a document off that for you. Ready? And then give it to you. It's your mail tear. So it's email to you. Take that document to dot Same here. I talked to this doctor on the phone. He already quote unquote diagnosed. Or do you think if you

spk_1:   40:35
wish to take it, you may not wish to take it to its your your choice. But you see, it's in your account. Your countess secure you open your account. Your document is there your walk on the print it use it. It's your record. You do what you want. Beyond that, we don't have control.

spk_0:   40:52
So you can also go into a doctor's office with a bit of knowledge in your brain already about what it could be. And you could match that against what exact it tells you, right? So, you know, exact makes it almost exact. Yeah,

spk_1:   41:07
this has been the experience here, and what we're doing right now is Kary were actually what we call making a market. Because we're opening a market that doesn't really exist here.

spk_0:   41:18
Right? How do you do that?

spk_1:   41:19
Education, networking, word of mouth. But we're doing right now. Yes, a very good. And she showing So with all this said, OK, this is an entrepreneur's life. This is a freelancers life. This is anybody that wants to venture out on their own like he's doing. He's doing what he

spk_0:   41:40
loves now he, by the way, for the people that don't see his ears is our technician and, uh, helper and friend Robert. He's helping us with recording the podcast. Hey, cannot say anything right now, but he's sitting right next to it, is what he's waving at. Everything you're saying Hello?

spk_1:   42:02
Picture somebody waving?

spk_0:   42:05
Yes, it leads to Okay, picture somebody waving and having a friendly smile.

spk_1:   42:09
Exactly. So with that being said, OK, is again probably one of the oldest you're gonna have on

spk_0:   42:16
you. OK, on the wisest to

spk_1:   42:19
know I wouldn't go there, made a lot of mistakes and make a lot more to I'm sure.

spk_0:   42:25
Well, that's why that's why in there,

spk_1:   42:27
But if you if you can learn from your mistakes, that that's what counts I've learned from some of them and I haven't learned from some right? All right, that's just going to be it. Tell Eos is a great adventure for me, and it's opened a lot of doors here, such as being the ambassador for the heart, kids at the medical school. Yeah, Okay. That's one thing. Getting a chance to work with them with med hack and part and hive and all the other events that were doing being a part of the clue shop here, which has been It's great. I met Christie back in, like, 2012.

spk_0:   43:11
She's also working on the medicals. Kristie Holmes, the Huck. Oh, that Christie. Ok, Sorry. I think is not his full name, right? Yes, I know the only know that name.

spk_1:   43:26
Okay, He You know, I've known him since he began this. And this has been the center. You have creativity in clues year.

spk_0:   43:35
No, it's great. Yeah, I let be. And

spk_1:   43:37
if I wouldn't have been here and you wouldn't have been here, we wouldn't have have met. So it's and I never It's an opportunity. It's bringing a lot of people together under one roof that people are beginning to exchange ideas, thoughts, lifestyles, everything you make really good friends here. And the mentorship provided by those around us, including you, including me, Robert. Anybody The financial team next door here, Lavinia, live in you. All the group around her. This is one of clues is greatest assets

spk_0:   44:19
that's true is here, and there's a lot of people here like it's grown. I remember when I first came to Cluj was in 2017 and they just built this bigger space. So and now everybody is sitting in this big space and no talking to each other and exchanging ideas like you said. And it's it's nice to be a part of it, and that has helped you a lot with developing Sileo. See,

spk_1:   44:42
it helped. It's helped me a lot because number one through Christie and I. I'm honest about this, and I'm forever grateful about this. Through Christie and two door, both right, I met Luciano, who is our CEO company and lead I t guy. All right. I met floating Pope, who was our financial advisor, and we've all become good friends. And through this I have met 90% of my team in here.

spk_0:   45:14
That that's great. A lot of talented people here

spk_1:   45:17
and without the hub, we wouldn't be as far along as we are, right, without the help of the hub in opening doors. Outside of clues also,

spk_0:   45:26
what were some of the doors that have been open to this Or can you? A

spk_1:   45:31
lot of the other hubs throughout Romania. A lot of connections to companies and I teak companies, for instance. Adi s here. Which which is the I t cluster. Everything I met, actually, through the hub. Yeah, okay. Yeah. Everything so so. No again. 90% of the people that we've met that have made, tell use successful up to this date. Not counting tomorrow. Who knows? Because it's like any other start Start also, we just to diverge a little bit. We may have experience from the states and everything, and we may have these years behind us. And I am a relatively seasoned entrepreneur. I'll say it's still Romania were still start up and still laughed. Investors, we still lack resource. Is that that in the States or Germany, a lot of other places we would have that we don't hear. So I've learned to bootstrap here very, very well. Even though I've done it in the past, here has been an extreme challenge to bootstrap business. I won't say it's my charm or charisma, because it hasn't to do with that at all. But I will say it's a belief in what we do here? Yeah, and that. So for all the other entrepreneurs or freelancers, no matter who you have to believe in what you're doing, you have to believe that you're going to make an impact on people. You're gonna have to believe that the greater good is going to become from the seeds that you plant. Now, that's what I like about the generation, the millennials. I don't know if you know, you notice it. Millennials are a lot different than we were.

spk_0:   47:22
I mean, I don't know if I'm a millennial. I guess I'm not, but yeah, I can already see a difference. I mean, I'm 30 now, so

spk_1:   47:30
Well, you're still kind of your your your kind of in their kind of you're kind of in that. Okay,

spk_0:   47:38
But I still know what a flip phone is. Maybe that's ah, that's had to be a part.

spk_1:   47:41
Okay. Yeah, that most likely does okay for sure. Everything but no. The millennials have have a totally different outlook, as you do. OK. When I was your age, we didn't have any of the I would have never thought doing anything like this. And I was considered ahead of my time. a little bit too back then, right? All right. But I would have never thought of all these things that are going on. Millennials seemed to be no, not seen. I can tell you, my students, my students, I call them at heart, and I'm gonna I'm gonna say Robert Wuxi, Teya, Otilia and Deco. Nico. Okay, I can name a handful because I've got, like, 32 of them. Okay, that they blow me away with their talent and with what they're doing with not only going to medical school but getting other degrees at the same time. There's a few of them that are going

spk_0:   48:42
to two schools doing two things that they're doing two things and at the

spk_1:   48:45
same time and that amazing I've never seen this. And and I'm so grateful to be alive and seeing that during this time and that and to get invited to do different things like life 4.0 that what they're doing is the first innovative medical conference in Romania were here. Includes is gonna be the first in Romania, all right. And I've been invited to participate, which actually blows me away.

spk_0:   49:16
So you will represent Tilly else there. Well, I'm

spk_1:   49:20
a man. I'm a mentor for the conference. Tell uses a sponsor and a partner or whatever you wanna call us. Everything. The conference is to educate people on innovation, going throughout the world in medicine. So they have people coming from the Netherlands from the UK from the States. They have a lady doctor coming in from actually Cleveland. And she did the first facial transplant.

spk_0:   49:48
Did the first ever ever really well. And that's a conference that's open for everybody. And you could just go there and see the kind of innovation around that.

spk_1:   49:58
Yes, if you look up, I believe it's www life 4.0 dot org's, I believe is the website. Okay, Okay, you'll find it. And by the way, I have to get a pitch in to, Of course, it's our website is www dot chelios t e l i o s dot ro r o. All right. And, um, if you want to educate yourself on what the future is going to be and what's becoming of it and all the changes and everything, take a look at it. Take a look at life four point point zero. Listen to this podcast if you are

spk_0:   50:37
a very good thank you. Afterwards, Tim is

spk_1:   50:40
Did Tim is doing a great job on him, and I are both wondering what we're going to ask next.

spk_0:   50:46
Yes, What's the next topic? You know, I think, Yeah, but yeah. What were we going to talk about the next two hours? No, I think I think we got everything in there, right? We wanted to talk about

spk_1:   51:00
let me finish by by this because you're I know you're gearing this toward entrepreneurs on freelancers and everybody that doesn't have a job, all right. People that want to live their lives the way they want to live them. Last night, uh, startup grind was really cool. They had time, I believe, was his. His name from New Zealand. Entrepreneur Young. Very young guy. Okay. He had an interesting out take. He doesn't have to say no if he doesn't want to. He doesn't have to say yes if he doesn't want to. He's living his own life under his own terms. We should all be blessed. We can all do it. I understand. We can all do it, But those of us that can are very very blessed. So for everybody out there that says I'm afraid to take the step, I'm afraid to do it. You're the only ones holding yourself back. Nobody else

spk_0:   52:02
is that so Don't let rated by Don't

spk_1:   52:05
Don't let your parents influence you as all parents do. You have to have a regular job. You have to be doing this. You have to be doing that is

spk_0:   52:14
coming from a good place. You

spk_1:   52:15
don't have to be doing anything you have to do. What makes you happy? Because if you don't do what's gonna make you happy, you're going to go through the rest your life wondering what if, just like Ted X conference this year? What if What if I didn't succeed and I try again? What if I do succeed the next time? What if I do here? No, but no. By the way, if you're good sales guy, no eventually means yes.

spk_0:   52:47
Down the line, it's gonna be a yes. Down the

spk_1:   52:49
line. It's gonna be yes. If you ask long enough that no is gonna turn into Yes.

spk_0:   52:55
And also, don't be afraid to have, you know, a nolde thrown at you, right?

spk_1:   52:58
Everybody's gonna have knows everybody's gonna fail. Take those failures as a stepping stone. Don't take the failures as God. Now, I got to go on. I got to get a regular job. I gotta quit. I got to do that. Yeah, You may have to shore up in some different ways, shape or form and everything. But if you fail, it's OK.

spk_0:   53:18
It's OK. It's fine.

spk_1:   53:20
Don't Don't let a culture and I don't want a point to anyone, OK, but don't let any culture say you're gonna fail. It's gonna be it. You're gonna look bad in front of your family and everything in that We who cares Very nice. Care for yourself.

spk_0:   53:39
Very good. Could have said it any better. And I think we couldn't have done a better job. But setting a tone what? His podcast as well? Because this was just a great way. How you put it.

spk_1:   53:50
Not everything has been a success. I can you know, I paint. I've painted a picture. Yeah, did cool things and everything. And I happen. It's been a great life. I wouldn't change it for and the only thing I would have changed is my wife getting sick and dying okay, if I could have changed that, that's the one thing course I would I would change the rest of it. I wouldn't change for anything because I've learned I've lived. I've lived the life that very few have had a chance to live in that. But with that said, I'm seeing more and more that now, though, people are living the lives they want to leave. You're doing what you want to do. Robert is doing what he wants to do, and people are happier because of that. I think if people are happier, society is going to move forward at a much more rapid pace than it has been. And when people are happy, they tend to help each other more also.

spk_0:   54:49
So it's a snowball effect. Good comes out of that example

spk_1:   54:53
exactly, and nothing is gonna go good all the time, said I painted a picture that everything was good. No, I at times I still have times right now or I don't sleep at night. I don't know if every with Chelios we're trying is everything going to go? Well, I don't know because we're attacking something here that doesn't exist and people are reluctant and Romanians Air are very skeptical about things as is anyhow, So we're doing things. So do I. Go through sleepless nights now on everything? Absolutely, I do.

spk_0:   55:27
But you still telling yourself? But my challenge exactly. So thanks, Tim, for Thank you, Philip. I'm everything. What a great ending to do the first episode and thank you for sharing. Thank you for being honest about it. You know, sharing your experience and in your view, on entrepreneurship really appreciate your taking the time. Thank you for agreeing to do this. And for every everybody out there that wants to check out tell us it's www Chelios T E l IOS dot r o. So check it out. And one more thing, if I can add one thing, Yeah, I have to add one more thing because I

spk_1:   56:04
totally forgot. I have to. I I have to give thanks to also you, but I have to also give thanks for our Bucuresti mo que That is doing a superb job because without them we have Chelios is just set up a new nonprofit. Also it is called Chelios cares, and it will be having its first event for orphans in view caressed and that will be posted on our site. Okay. And what this nonprofit is going going to be geared for is helping people that don't have convenient access for health care and giving them access via telemedicine. Absolutely free.

spk_0:   56:52
Wow. Okay, Thanks for sharing, Philip Things for your time. See you soon. And thanks for listening.